Welcome to Gramin Tech. Your privacy is important to us. This Privacy Policy explains how Gramin Tech collects, uses, stores, and protects information when you use our platform and services.

By accessing or using Gramin Tech, you agree to the practices described in this Privacy Policy.

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1. About Gramin Tech

Gramin Tech is a SaaS-based platform that helps institutions and businesses manage their operations digitally instead of using traditional manual record-keeping systems.

Our services may include:

• Institution management systems
• Library management systems
• Student/customer record management
• Business operation dashboards
• Website setup and related digital services

Gramin Tech currently operates primarily in India but may provide services globally.

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2. Data We Collect

We may collect the following types of information:

A. Business & Account Information

When an institution registers with us, we may collect:

• Business owner name
• Business name
• Contact number
• Email address
• Business verification documents
• Billing information
• Address details

B. Institutional Data

Institutions using Gramin Tech may upload and manage their own operational data, including:

• Student records
• Library records
• Staff information
• Attendance records
• Customer/member information
• Documents uploaded by the institution

This data is managed and controlled by the institution using our platform.

C. Technical & Usage Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Usage analytics
• Cookies and session data

D. Communication Data

If you contact us or interact with notifications, we may store:

• Email communications
• SMS logs
• WhatsApp communication records
• Support requests

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3. How We Use Your Data

We use collected information to:

• Provide and maintain our services
• Create and manage institution dashboards
• Process payments and subscriptions
• Improve platform performance and security
• Provide customer support
• Send service-related notifications
• Send important updates via email, SMS, or WhatsApp
• Prevent misuse, fraud, or unauthorized access
• Comply with legal obligations

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4. Payment Processing

Payments for Gramin Tech services are currently processed through PayU.

We do not store complete card or banking information on our own servers. Payment-related data is handled securely by the payment gateway provider according to their own policies and compliance standards.

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5. Data Storage & Infrastructure

Gramin Tech uses cloud infrastructure services including Google Cloud Platform for hosting and storage.

Each institution is provided with a separate database environment to improve logical separation and operational security.

We implement reasonable technical and organizational measures to protect data from:

• Unauthorized access
• Loss or misuse
• Unauthorized disclosure
• Data alteration or destruction

However, no online system can guarantee 100% security.

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6. Analytics & Tracking

We use services such as:

• Google Analytics
• Meta Pixel

These services help us understand platform usage, improve performance, and measure engagement.

These providers may use cookies or similar technologies to collect usage information.

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7. Data Sharing

We do not sell user or institutional data.

We may share limited information only:

• With infrastructure or technology providers necessary to operate the service
• With payment processors
• When legally required by law, court order, or government authority
• To protect our legal rights, security, or users

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8. Institutional Responsibility

Institutions using Gramin Tech are responsible for:

• Obtaining necessary consent from their users/students/customers
• Ensuring lawful collection and use of uploaded data
• Managing the accuracy of records uploaded to the platform

Gramin Tech acts primarily as a software and infrastructure provider and does not independently verify end-user records uploaded by institutions.

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9. Data Retention

We retain data:

• As long as required to provide services
• For operational, legal, or compliance purposes
• Until deletion is requested by the institution or account owner

Customers may request:

• Data export
• Account deletion
• Data removal

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10. Your Rights

Depending on applicable laws, including India’s Digital Personal Data Protection Act (DPDP Act), users may have rights to:

• Access their data
• Correct inaccurate information
• Request deletion of data
• Withdraw consent where applicable
• Request export of their information

Requests may be submitted via email.

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11. Cookies

Gramin Tech may use cookies and similar technologies for:

• Authentication
• Session management
• Analytics
• Performance optimization

Users may disable cookies through browser settings, though some platform features may not function properly.

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12. Third-Party Services

Our platform may contain links or integrations with third-party services. We are not responsible for the privacy practices of external platforms or websites.

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13. Children’s Privacy

Gramin Tech is a business-oriented platform intended for institutions and organizations. We do not knowingly provide services directly to children.

Any student or minor-related information uploaded to the platform is managed by the respective institution.

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14. International Use

As our services may be accessible globally, information may be processed or stored in different regions depending on infrastructure and operational requirements.

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15. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date.

Continued use of the platform after changes means you accept the updated policy.

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16. Contact Information